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Support

Data Survival, Inc. provides 24x7x365 technical support to all of its customers. This ensures that your backup is constantly working as efficiently as possible.

Existing customers may contact us at 1-877-324-9258 or email us at support@datasurvival.com Monday - Friday from 8am-5pm EST.

Emergency support is available by calling 1-877-324-9258 and choosing option "4." Please supply your company name, a phone number where you can be reached, and a brief description of the problem. A technician will be paged and will call you back within thirty minutes. A fee may apply depending on the nature of the problem.

Live, online screensharing is provided through ScreenConnect and often enables us to solve your problems more quickly and efficiently than talking over the phone alone. Please call first to ensure that we have a support representative online.

Download the latest DSI Backup software.

Send an email to the Data Survival helpdesk system.